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30 Day Return/Exchange PolicyRETURN AUTHORIZATION NUMBER must be issued before any returns or exchanges can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package. All returns must be received by Custom Dynamics within 30 days from date of shipment. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by Custom Dynamics. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in it's original packaging. Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Items that receive free shipping and are returned will be subject to an $8.95 fee to cover the original shipping costs. All returns are subject to a 10% restocking fee. Claims for missing, lost or damaged packages must be made within 48 hours of receipt of shipment.
Cancellation Policy Orders that have been processed and not shipped are subject to a 10% processing fee. There are no fees for orders that are cancelled due to a part being out of stock.
WarrantyLimited Warranty - Custom Dynamics® warrants that products sold hereunder, if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of one (1) year from the date of purchase, unless otherwise noted. Some items may contain longer manufactures warranties. Customer is responsible for all return shipping charges. Please include a written explanation and a contact phone number where we may be able to reach you along with your return. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. All merchandise sold by Custom Dynamics is only subject to manufacturers warranty, if any, and are subject to submission to the manufacturer for approval for repair or replacement of merchandise. Customer, however, will be responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. Please note, if the item is tested and found not to be defective, the customer will be charged a $5.00 fee to reship the item , we encourage you to work with us to trouble shoot any problem you may be having before sending an item back.
DisclaimerCustom Dynamics® shall not be liable for any consequential or incidental damages whatsoever. Custom Dynamics® liability is limited to replacement of the item(s) purchased. Unless otherwise noted, all items are NOT DOT approved and are only for off road or show use.Use of these products may be limited, regulated, or prohibited in your state, please check with all applicable motor vehicle code and laws before installing.
PrivacyCustom Dynamics® does not sell or in any way distribute its customers' personal information. Your personal information will always remain confidential.
UPS Shipping Notice UPS charges a $11 re-route fee for incorrect address, if you enter your address incorrectly and this results in a UPS re-route, your order will be subject to an additional charge. If a customer calls UPS and makes changes to the original address, any resulting UPS surcharges and re-route fees will be passed on to the customer.
State Laws Check your local and state laws regarding the use of LED accent lighting while riding, some states do not allow the display of blue or red lights when riding.
Gift Certificates Gift Certifcates have no cash value, they must be used for purchase of merchandise. Gift certificates expire 1 year from date of purchase.
Coupon Codes If you have a coupon code and fail to use it at the time of purchase, please do not ask us to issue you a refund, please save your coupon code for your next order.
ShippingWe ship packages via:
Preferred Shipping Method: UPS Ground* (1-6 business days) $8.95 with insurance and tracking, Free on orders over $150.00, Guaranteed Delivery UPS Overnight, 2nd Day, Third Day: calculated at time of checkout based on weight (See example below), Guaranteed Delivery
First Class Mail (3-4 weeks): $11.95 no insurance or tracking (Valid for orders under $100.00 & 4 lbs) USPS Priority Mail (1-2 weeks): $19.95 no insurance, delivery confirmation only (Valid for orders under $300) Preferred Shipping Method: UPS Expedited (2-3 days to most locations): Calculated based on weight with insurance and tracking, Brokerage Fees* Included, Rates Starting at $32.95 for 1-5 lb package, Guaranteed Delivery
International Letter Post Mail (3-4 weeks): $19.95 no insurance or tracking (Valid for orders under $100.00 & 4 lbs) International USPS Priority Mail (2-3 weeks): $32.95 no tracking, no insurance, delivery confirmation only. (Valid for orders under $200) Preferred Shipping Method: UPS Expedited (2-5 days to most locations): Calculated based on weight with insurance and tracking, Brokerage Fees* Included, Rates Starting at $43.95 for 1-5 lb package, Guaranteed Delivery * If you have never received a package via UPS Saver or Expedited, a one time $10 setup fee will be charged by UPS
UPS Holidays are Exceptions, please click here to see UPS Holiday Schedule
All shipments are FOB Custom Dynamics®. *Heavier shipments and remote locations in Alaska, Hawaii, Canada, and Overseas maybe subject to additional charges. We will contact you before shipping.
All shipments to Alaska, Puerto Rico, and Hawaii are shipped via Priority Mail. |
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