30 Day Return/Exchange Policy
RETURN AUTHORIZATION NUMBER must be issued before any returns or exchanges can be made. We will not accept any returns without this number. Please write this number clearly on the outside of the returning package. All returns must be received by Custom Dynamics within 30 days from date of shipment. The Return Authorization Number does not imply a replacement or refund, but only that we will inspect the merchandise based on your claim. Returns must be sent freight prepaid and insured by you. Original shipping and handling charges are not refundable. A photo copy of your invoice showing the invoice number must accompany your return along with a written explanation and a contact phone number where we may be able to reach you. It is the responsibility of the customer/installer to verify the correctness of size and application of the parts before installation. All approved refunds will be paid by either Company Check, credit Card Credit, or Account Credit, all to be determined by Custom Dynamics. No cancellations, refunds, or exchanges on special order items or custom order items will be allowed. In order for a returned item to be accepted, the returned item must be in its original condition (no damage) and returned in it's original packaging. Product must be in new condition. No return or exchange on merchandise that shows signs of having been installed, mounted, scratched, or defaced will be allowed. Items that receive Free Shipping and are returned will be subject to a Shipping Fee to cover the original shipping costs. All returns are subject to a Repackaging Fee if items returned are missing any components or requires repackaging. Claims for missing, lost or damaged packages must be made within 48 hours of receipt of shipment.
Limited Warranty - Custom Dynamics® warrants that products sold hereunder to the original purchaser, if maintained and operated under normal conditions, shall be free from any defects in materials and workmanship for a period of three (3) years from date of purchase for remotes, lifetime warranty for modules and a lifetime warranty against LED failure, unless otherwise noted. Customer is responsible for all return shipping charges. Please include a written explanation and a contact phone number where we may be able to reach you along with your return. No warranty whatsoever will be valid if the defect was caused by customers abuse, negligence, and/or mishandling. Customer maybe responsible for shipping and handling fees. No labor or inconvenience may be included in any claims. Please note, if the item is tested and found not to be defective, the customer will be charged a $5.00 fee to reship the item, we encourage you to work with us to troubleshoot any problem you may be having before sending an item back.
On Line Warranty Claim Form
Custom Dynamics® shall not be liable for any consequential or incidental damages whatsoever. Custom Dynamics® liability is limited to repair or replacement of the item(s) purchased. Use of these products may be limited, regulated, or prohibited in your state, please check with all applicable motor vehicle code and laws before installing.
Custom Dynamics® does not sell or in any way distribute its customers' personal information. Your personal information will always remain confidential.
Intellectual Property Policies
All materials contained on this site are protected by the Copyright Laws of the United States and may not be copied, reproduced, distributed, published or broadcast apart from this website without the prior express written permission of Custom Dynamics. This prohibition extends to all works on this website to include all images. The trademarks and servicemarks of Custom Dynamics are protected by the laws of the United States and may not be used or reproduced without the prior express written permission of Custom Dynamics. This prohibition extends to the use of marks that are confusingly similar to the marks of Custom Dynamics. Custom Dynamics treats all of its product names as trademarks. In addition, the following marks are registered marks with the United States Patent and Trademark Office:
EVERYTHING TO LIGHT UP YOUR RIDE®
SMART TRIPLE PLAY®
UPS Shipping Notice
UPS charges a $18 re-route fee for incorrect address, if you enter your address incorrectly and this results in a UPS re-route, your order will be subject to an additional charge. If a customer calls UPS and makes changes to the original address, any resulting UPS surcharges and re-route fees will be passed on to the customer.
State & Local Sales Tax
State and local sales tax will be charged on items shipped to the following states California (CA), Colorado (CO), Georgia (GA), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisana (LA), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Nevada (NV), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Oklahoma (OK), Pennsylvania (PA), South Carolina (SC), Texas (TX), Virginia (VA), Washington (WA), and Wisconsin (WI).
Freight charges are also taxable in GA, NC, IN, KY, MI, MN, NJ, PA, SC, & WA.
Check your local and state laws regarding the use of LED accent lighting while riding, some states do not allow the display of blue or red lights when riding.
Gift Certificates have no cash value, they must be used for purchase of merchandise. Gift certificates expire 1 year from date of purchase.
All sales are conditioned on and subject to the purchaser’s compliance with the Custom Dynamics Advertising Policy. In order to preserve its reputation for providing customers with high value products and exceptional customer service, and to further the Custom Dynamics® brand and its competitiveness in the marketplace, Custom Dynamics® is unilaterally instituting an advertising policy for all Custom Dynamics® products. This policy will become effective July 1, 2014 and will apply to distributors and retailers, including catalogs and internet retailers (collectively, “Resellers”), who resell Custom Dynamics® products to end users located in the United States. Custom Dynamics® greatly values the efforts of all Resellers to distribute our products and support our customers. This policy is adopted for the benefit of all Resellers and will be uniformly enforced.
Avoiding Counterfeit Products
The purpose of this document is to inform you of Custom Dynamics® position with regards to the counterfeiting of Custom Dynamics® products and their illegal distribution. We have found on occasion that Custom Dynamics® products have been counterfeited and marketed with Custom Dynamics® copyrighted photos, packaging material, part numbers, logo, registered trademarks, and even our name. The following are some recent examples.
• Unauthorized distributors are selling counterfeits online and on eBay by illegally representing the products as authentic Custom Dynamics® products.
• Customers are encountering quality problems as a result of using counterfeit products purchased from unauthorized distributors who intentionally promoted the counterfeits as legitimate Custom Dynamics® products.
In view of this, we are now enhancing our policing of counterfeits of Custom Dynamics® products. Accordingly, we have investigated the state of counterfeit distribution as well as illegal counterfeiters and distributors, sent warning letters to known offenders, and taken appropriate legal action as needed. We will keep taking these tough actions against such illegal counterfeiters and distributors. We request that our customers make certain to purchase Custom Dynamics® products only through our authorized dealers and distributors to prevent the use of mistakenly purchasing counterfeit products. If you need help in evaluating suspect items, please contact Custom Dynamics® directly at 1.800.382.1388 or at email@example.com In addition, we appreciate your understanding and support with regard to the following requests.
• Purchase our products through our legitimate channels as always to avoid any counterfeits. Custom Dynamics® is distributed through Drag Specialties and Parts Unlimited dealers, as well as many other US authorized dealers, Parts Canada, and Parts Europe.
• Please understand that we will not offer any warranty or technical support for products that have not been purchased through legitimate channels.
• Contact us immediately if you suspect any counterfeit products.