Shipping Policies

The global spread of COVID-19 is affecting everyone. At Custom Dynamics we put the safety of our employees, customers and suppliers first. Currently all Technical Support and Customer Service representatives are working from home. We have implemented additional safety measures at our facility for our remaining staff. We are still 100% operational and shipping all in stock orders placed before 5pm EST the same day. Our Techs and CSRs are answering all incoming calls between 8:30am – 5:30pm Monday through Friday. UPS has also suspended service guarantees, your UPS package will still arrive but it may take some extra time getting there. You can view carrier information on how COVID-19 may affect your shipment by visiting the UPS or USPS websites. We apologize for the inconvenience during these difficult times. Please stay safe.

 

US Shipments:

Available shipping options will display at checkout. Estimated delivery times are based upon standard transit times provided by the carrier. All orders are shipped from our North Carolina warehouse.

USPS 1st Class Mail: $3.95 Flat Rate, no insurance or tracking, valid on orders up to $100.00 or 1lb max (Delivery 5-7 business days)

USPS Priority Mail: $7.95 Flat Rate, insurance and tracking, valid on orders up to $200.00 (Delivery 2-3 busines days)

Best Method: $6.95 Flat Rate, Valid on orders up to $150.00, insurance and tracking (Delivery 3-6 business days)

Free Shipping: $0, Valid on US orders over $99.00, insurance and tracking (orders will be shipped Surepost, UPS, or USPS Mail, based on actual cost) (Delivery 3-10 business days)

surepost shipping

UPS Ground: Calculated at time of checkout, insurance and tracking (Delivery, see map below)

UPS Next Day Air: Calculated at time of checkout, insurance and tracking (Delivery 1 business day)

UPS 2nd Day Air: Calculated at time of checkout, insurance and tracking (Delivery 2 business days)

UPS 3 Day Select:  Calculated at time of checkout, insurance and tracking (Delivery 3 business days)

 

UPS Ground Shipping Map

 

International Shipments:

Available shipping options will display at checkout. Estimated delivery times are based upon standard transit times provided by the carrier. All orders are shipped from our North Carolina warehouse.

First Class Mail:  Calculated at time of checkout,  no insurance or tracking,  Valid on orders up to $100.00 (Delivery 1-5 weeks)

USPS Priority Mail: Calculated at time of checkout, no insurance or tracking, Valid on orders up to $300.00 (Delivery 1-3 weeks)

UPS International Economy: Calculated at time of checkout, insurance and tracking. Valid on orders up to $400 and 4 lbs. (Delivery 5-10 business days)

UPS Worldwide Expedited : Calculated at time of checkout, insurance and tracking, Brokerage Fees* Included. (Delivery, see chart below)

* If you have never received a package via UPS Saver or Expedited, a one time $10 setup fee will be charged by UPS

  • Delivery in two business days to Canada
  • Delivery in two or three business days to Mexico
  • Delivery in three or four days to Europe
  • Delivery in four or five days to Asia and Latin America
  • Delivery in four to five days to Australia
  • Door-to-door service with in-house customs clearance Up to three delivery attempts

 

Disclaimers:

All shipments are FOB Custom Dynamics®.

Delivery times are calculated in business days. Weekends, holidays and the day of shipment does not count towards the delivery time. All orders for in-stock items placed before 5:00pm EST will ship the same day they are placed. Orders placed over the weekend will be processed on Monday. 

UPS Service Alerts and USPS Service Alerts report any severe weather, natural disasters, or other conditions beyond our control impacting delivery times. 

Please be advised that orders with different Bill To and Ship To addresses, Card Holder Name different than Name on order or other issues may be subject to delays due to our strict verification process. You may receive a call to confirm information before the order is shipped.

Basic Brokerage Fees* included with UPS Expedited. All duties and taxes imposed by your local government are the responsibility of the purchaser.

State and local sales tax will be charged on items shipped to the following states California (CA), Colorado (CO), Georgia (GA), Illinois (IL), Indiana (IN), Iowa (IA), Kansas (KS), Kentucky (KY), Louisana (LA), Maryland (MD), Massachusetts (MA), Michigan (MI), Minnesota (MN), Nevada (NV), New Jersey (NJ), New York (NY), North Carolina (NC), Ohio (OH), Oklahoma (OK), Pennsylvania (PA), South Carolina (SC), Texas (TX), Virginia (VA), Washington (WA), and Wisconsin (WI). 

Freight charges are also taxable in GA, NC, IN, KY, MI, MN, NJ, PA, SC, & WA.